Refund policy
Desired Craft Shop — Return and refund policy
Last updated: April 17, 2026
At Desired Craft Shop, each piece is made with intention — and in most cases, made just for you. Because of this, our return policy is a bit different from traditional retail.
★ Returns
We do not accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Minor variations in color or design placement
All items are made to order, so please review product details carefully before placing your order.
★ Damages & Issues
Please inspect your order as soon as it arrives.
If your item is:
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Damaged
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Defective
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Or incorrect
Contact us within 7 days of delivery at:
hello@desiredcraftshop.com
Include:
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Your order number
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Clear photos of the issue
If approved, we will send a replacement at no additional cost.
★ Exchanges
Because items are made to order, we do not offer traditional exchanges.
If there is an issue with your order, we will replace the item if it qualifies under our damage or defect policy.
★ Non-Returnable Items
We do not accept returns on:
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Made-to-order or custom items
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Sale items
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Gift cards
★ European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
To qualify:
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The item must be unused and in its original condition
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You must provide proof of purchase
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
★ Refunds
Refunds are only issued if:
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A replacement cannot be provided
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Or the issue qualifies under our damage/defect policy
If approved:
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Refunds are processed to your original payment method
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Please allow up to 10 business days for processing
If you have not received your refund after 15 business days, contact us at:
hello@desiredcraftshop.com
★ Contact
For any questions, reach out anytime:
hello@desiredcraftshop.com
